Effective Date: 21-02-2025
Disclaimer
The information contained in this Privacy Policy is provided for transparency and compliance purposes. Radiology Reports Online (RRO) operates as a teleradiology service provider, exclusively serving hospitals, imaging centers, and clinics.
By using our website or communicating with us via SMS, email, or other channels, you acknowledge and agree that:
- RRO does not provide medical consultations, diagnoses, or direct imaging services to patients or individuals.
- RRO does not collect, store, or process individual patient health records or medical images.
- SMS services are strictly used to respond to general inquiries from authorized medical institutions regarding cases, accounts, and billing.
- We do not send SMS messages for marketing, newsletters, medical report notifications, or promotional content.
This Privacy Policy does not establish a contractual relationship beyond the legal requirements outlined within. We may update this policy periodically, and continued use of our services constitutes acceptance of the latest version.
For any inquiries regarding this Privacy Policy, please contact us at:
📧 Email: info@radiologyreportsonline.com
📞 Phone: 1-630-519-3485
1. Introduction
Radiology Reports Online (“RRO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of hospitals, imaging centers, and clinics we work with.
This Privacy Policy explains how we collect, use, share, and protect information when you contact us via SMS or other communication channels.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect the following types of information when healthcare institutions interact with us:
✅ Directly Provided Information:
- Name and contact details of the institution’s representative.
- Queries related to cases, billing, and account management.
✅ Automatically Collected Information:
- SMS logs (for record-keeping and compliance).
- Technical information, such as IP addresses (when interacting via web-based chat).
We do not collect patient health records, imaging data, or personal patient information from individual users.
3. How We Use Your Information
RRO only uses the collected data for:
✔ Responding to queries from hospitals, imaging centers, and clinics regarding radiology cases.
✔ Addressing billing and account-related inquiries.
✔ Ensuring compliance with service agreements and regulatory requirements.
🚫 We do NOT use SMS for:
✖ Marketing or promotional messages.
✖ Newsletters or advertisements.
✖ Medical report notifications to individual patients.
4. SMS Communication Policy
If you contact us via SMS, you agree to receive responses related to:
- General case-related inquiries.
- Account and billing questions.
🔹 Message frequency: Varies based on inquiries.
🔹 Message and data rates may apply.
🔹 To stop receiving SMS responses, text STOP at any time.
🔹 For assistance, text HELP or visit https://radiologyreportsonline.com.
📢 Important:
- SMS communications are strictly between RRO and authorized healthcare institutions.
- We do NOT send SMS messages to patients, nor do we handle direct patient inquiries.
5. Data Security & Confidentiality
RRO implements strict security measures to protect institutional data, including:
🔒 Encryption for SMS and communication records.
🔒 Access controls ensuring only authorized personnel can handle queries.
🔒 Regular security audits to maintain compliance.
We do not sell, share, or distribute SMS records to third parties for marketing purposes.
6. Your Rights & Contact Information
If you are an authorized representative of a hospital, imaging center, or clinic, you have the right to:
✔ Request details about your stored data.
✔ Opt out of SMS responses at any time.
✔ Contact us for privacy-related concerns at:
📧 Email: info@radiologyreportsonline.com
📞 Phone: 1-630-519-3485
🌐 Website: https://radiologyreportsonline.com/privacy-policy